❓ Help Center
Answers to All Your Questions at 11lkk
From depositing money to bonus terms, security to withdrawals — everything you need to know while playing at 11lkk, all in one place.
Whether you are new to 11lkk or have been playing for a while, it is natural to have questions about deposits, withdrawals, bonuses, or account security. Below, the most frequently asked questions have been compiled into four topic-based sections, so you can get quick and reliable information. Every answer is written in plain language so there is no confusion. If you still have questions, our 24/7 support team is always ready.
Section 1
Depositing Money
To deposit with Nagad at 11lkk, log in to your account, go to the "Cashier" or "Deposit" section, and select Nagad as your payment method. Send the desired amount to the number shown. Your balance is usually updated within a few minutes after the transaction is complete. The minimum deposit amount is ৳100.
11lkk does not charge any deposit fees of its own. However, mobile banking services like bKash, Nagad, or Rocket may apply their own send money charges according to their policies. These charges are set by the respective mobile operator and are outside the platform's control. Check your wallet app for any applicable charges before making a deposit.
Yes, bKash is one of the supported payment methods at 11lkk. Go to the Cashier page in your account, select bKash, then follow the instructions shown to complete the transaction. Whether sending to a bKash Personal or Merchant number, follow exactly what is displayed on the page. It may take a moment for your balance to be updated.
The minimum deposit amount at 11lkk is ৳100 across all payment methods. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the same minimum applies. Being able to start with a small amount makes it convenient for new players.
First, wait a few moments, as there can sometimes be a slight delay due to network issues. If your balance still hasn't arrived, get the transaction reference number (TrxID) from bKash or Nagad and contact 11lkk's 24/7 live chat. The support team will look into the matter and resolve it promptly.
Section 2
Account Security
If you suspect that someone has accessed your account without authorization, change your password immediately. Then notify the support team via 11lkk's live chat or email — they can review your account activity and take the necessary steps. Sign out of any devices or browsers where you were logged in.
A strong password should be at least 8–12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or simple number sequences (like 123456) as a password. Do not use your 11lkk password on any other site.
11lkk uses SSL encryption, which means your personal information and payment details are transmitted through encrypted channels. Modern security protocols are followed to keep data stored on servers secure. The platform places the highest importance on fair play and user privacy.
Never. No 11lkk staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If someone claims to be from 11lkk and asks for this information, it is a scam. Contact us immediately via live chat and stop communicating with that person.
Section 3
Bonus Terms
After opening a new account at 11lkk, the welcome bonus is added automatically when you make your first deposit. The bonus rate is 150%, up to a maximum of ৳10,000. For example: if you deposit ৳1,000, you will receive a ৳1,500 bonus, bringing your total balance to ৳2,500. A promo code may not be required to receive the bonus — check the bonus page for specific terms.
In general, slot games contribute the most toward meeting wagering requirements. Live casino, table games, or sports betting may contribute partially or not at all — the exact rates vary according to the bonus terms. Before claiming a bonus, it is a good idea to check the game contribution list on 11lkk's bonus page.
No. The welcome bonus applies only once per player — it is available at the time of the first deposit only. If the same person attempts to claim the bonus by opening multiple accounts, it will be considered a violation of 11lkk's terms of use and the account may be suspended.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus may be cancelled. The exact expiry details will be stated in the terms provided when the bonus is claimed. Once you receive a bonus, start using it without delay and read the terms carefully.
Wagering is the requirement for how much you must place in bets before you can withdraw bonus winnings. At 11lkk, wagering is calculated on the bonus amount only, not added to the deposit amount. Example: ৳1,500 bonus × 20 = ৳30,000 total must be wagered before withdrawing winnings from the bonus. This is a clear and fair method.
Section 4
How to Withdraw Money
Yes, but the wagering requirement must be fulfilled first. Once the bonus wagering is complete, the winnings earned from the bonus are transferred to your withdrawable balance. You can then withdraw the funds via bKash, Nagad, or other supported methods through the normal withdrawal process.
The standard withdrawal time at 11lkk is 30 minutes to 3 hours. In most cases, the funds arrive within that window. However, there may occasionally be a slight delay due to the verification process or banking network. If it takes longer than expected, contact live chat.
The minimum withdrawal amount at 11lkk is ৳800. Withdrawal requests below this amount cannot be made. Before withdrawing, make sure your withdrawable balance is at least ৳800. This limit applies equally across all payment methods.
No. According to 11lkk's policy, the mobile banking wallet or bank account used for withdrawals must be registered in the player's own name. Sending to a third party's number is not possible — this is an important rule for security and fraud prevention.
Yes, it is normal for a request to remain in "Pending" status for a short time after submission. The necessary internal verification is carried out during this period. It is usually processed within 30 minutes to 3 hours. If it remains "Pending" for more than 3 hours, contact live chat with your request reference number.
Still have questions?
Our support team is available seven days a week, twenty-four hours a day. Ask in Bengali or English — you will get a quick response either way.
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