11lkk Terms & Conditions

1 General Terms

These Terms & Conditions ("Terms") apply to the use of the 11lkk platform and all its services. This document is considered a legally binding agreement between you and 11lkk.

11lkk operates as a safe and reliable online gaming platform. We follow SSL encryption and fair play principles. By using the platform, you agree to comply with all the terms listed below.

If any part of these Terms is unclear or you have an objection, please contact us before you start using the service. 11lkk reserves the right to change these Terms at any time and will notify users as far in advance as possible before changes take effect.

1.1 Scope of Terms

These Terms apply equally to 11lkk's main website, mobile version, all gaming services, promotional offers, and customer support services. The Privacy Policy and Responsible Gaming Policy also apply alongside these Terms and are considered an integral part of them.

1.2 Language

These Terms are written in Bengali. Even if a translation into another language is provided in the future, the Bengali version will be considered the legally authoritative one.

2 Eligibility & Registration

To open an account and use services on 11lkk, the following conditions must be met:

• You must be at least 21 years old (available to those aged 21 and above only).
• You agree to provide accurate and complete personal information.
• Only one account per person is permitted.
• Only one account may be operated from a single household address within the same family.
• You will manage your account yourself, not through a third party.

2.1 Identity Verification (KYC)

The 11lkk platform follows a KYC (Know Your Customer) process to verify user identity. Before a withdrawal or for transactions above a certain amount, we may request a copy of your national ID card or passport.

If KYC documents are not submitted on time, the account may be temporarily suspended. If the information you provide is found to be false, 11lkk has the right to permanently close the account.

2.2 One Account Policy

If the same person creates or attempts to create multiple accounts, all accounts will be closed and any accumulated bonuses may be forfeited.

3 Account Security

It is your sole responsibility to keep your account password and login details completely confidential. 11lkk will never ask for your password via email or chat under any circumstances.

• Use a strong password — a mix of letters, numbers, and special characters.
• After logging in on a shared device, log out before closing the browser.
• Do not share your account with anyone you do not know.
• If you suspect unauthorized access, contact us immediately.

11lkk is not responsible for unauthorized activity on your account, unless it is proven that the negligence was on our part.

4 Deposits & Withdrawals

11lkk supports transactions through Bangladesh's leading mobile financial services and banking channels.

4.1 Deposits

• Minimum deposit amount: ৳100 (per payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
• Deposits will only be accepted from a payment account registered in your own name.
• Deposits made through a third party will be rejected and may be returned.

4.2 Withdrawals

• Minimum withdrawal amount: ৳800.
• Withdrawal processing typically takes between 30 minutes and 3 hours.
• Once a withdrawal request is submitted, it will be returned via the same method used for the deposit.
• Withdrawals may be delayed if KYC verification is not complete.
• 11lkk reserves the right to temporarily hold a withdrawal if unusual activity is suspected.

5 Bonuses & Promotions

11lkk offers bonuses and promotional offers from time to time. Each offer has specific terms that must be followed.

5.1 Welcome Bonus

• 150% bonus on the first deposit, up to a maximum of ৳10,000.
• Example: depositing ৳1,000 gives a bonus of ৳1,500, making the total balance ৳2,500.
• Example: depositing ৳14,000 gives a bonus of ৳10,000 (maximum limit), making the total balance ৳24,000.
• Wagering requirement: 20 times the bonus amount.
• Example: ৳1,500 bonus × 20 = ৳30,000 in wagers must be placed before bonus winnings can be withdrawn.
• Wagering is calculated based on the bonus amount only, not the deposit amount.

5.2 General Bonus Policy

• A bonus can only be claimed once per person, household, or IP address.
• The wagering requirement must be met before withdrawing from the bonus balance.
• Bonus validity is 30 days from the date of issue. If the requirement is not met within the validity period, the bonus will be cancelled.
• 11lkk reserves the right to change, suspend, or cancel any bonus offer.
• If bonus abuse is suspected, the relevant bonus will be forfeited.

5.3 VIP Program

11lkk runs a five-tier VIP program for regular players:

• Bronze — weekly cashback up to 0.2%.
• Silver — weekly cashback up to 0.3%.
• Gold — weekly cashback up to 0.5%.
• Platinum — weekly cashback up to 0.6%.
• Diamond — weekly cashback up to 0.8%.

Advancement to each tier depends on the user's activity and participation on the platform. Additional benefits and special offers may apply for VIP members.

6 Gaming Rules

All games on 11lkk are operated under fair play principles. Each game has specific rules that you should familiarise yourself with before playing.

6.1 Technical Issues

If a game stops mid-way due to a technical fault, 11lkk will verify the system logs and provide the correct resolution. Server records will be considered the final proof.

6.2 Disputed Results

If you have an objection to the result of a game, you must notify customer support within 48 hours of the game. Complaints submitted after this period may not be accepted.

6.3 Sports Betting

Before placing a bet in the sports betting section, read the terms of each market carefully. If a match or event is cancelled, the bet amount will be refunded, though different rules may apply depending on the specific market.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in permanent account closure:

• Creating an account with false or unverifiable information.
• Operating multiple accounts or using another person's account.
• Attempting bonus abuse, collusion, or game manipulation.
• Playing games using automated software, bots, or scripts.
• Using the platform for money laundering purposes.
• Attempting to interfere with the platform's security systems.
• Placing bets in the name of or on behalf of a third party.
• Insulting or threatening other users.

8 Intellectual Property

The website, logo, design, software, content, and other materials of 11lkk are the intellectual property of 11lkk or its licensors. Users may view this material for personal and non-commercial purposes.

• Copying, distributing, or using any 11lkk material commercially without prior written permission is prohibited.
• 11lkk's trademarks or logo may not be used without permission.
• Attempting to reverse-engineer any part of the platform is prohibited.

9 Limitation of Liability

11lkk is not liable for the following:

• Losses caused by the user's own negligence or unauthorized use.
• Interruption to a game or transaction due to loss of internet connection or a problem with the user's device.
• Delays or failures by third-party payment gateways or banking services.
• Service interruptions caused by factors beyond our control (natural disasters, cyberattacks, etc.).

11lkk always strives to ensure uninterrupted service. If the service needs to be temporarily taken down for maintenance, advance notice will be given.

10 Account Closure

10.1 Closure at the User's Request

You can close your account at any time. Contact customer support to do so. Please withdraw your balance before closing the account. Any bonus that has not met its wagering requirement will be automatically cancelled.

10.2 Closure at 11lkk's Initiative

11lkk may suspend or close your account for any of the following reasons:

• Violation of any clause of these Terms and Conditions.
• Providing false information.
• Bonus abuse or attempted fraud.
• To meet legal or regulatory requirements.

10.3 Self-Exclusion

As part of responsible gaming, you may choose self-exclusion for a specified period. To learn more, visit our Responsible Gaming page.

11 Terms Changes

11lkk reserves the right to partially or fully modify these Terms and Conditions at any time. The following policy will be followed for changes:

• For significant changes, a notice will be posted on the website before they take effect.
• For minor amendments, the updated date on this page will be changed.
• Continued use of the platform after any changes will be considered acceptance of the new Terms and Conditions.

Visit this page regularly to stay updated on the latest Terms and Conditions.

12 Contact

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Live Chat: 24/7 support, available in both Bengali and English.
• Email: [email protected]

Our customer support team is ready to serve you seven days a week, twenty-four hours a day. Contact us for a fast and effective resolution to any issue.