11lkk's Privacy Policy

Section 1

Introduction & Scope

This Privacy Policy ("Policy") sets out our commitment regarding the collection, processing, storage, and protection of personal information belonging to users of the 11lkk platform. By using 11lkk's website, mobile platform, or any other service, you agree to the terms of this Policy.

This Policy applies to all registered users, visitors, and anyone who interacts with 11lkk. We treat user privacy with the utmost respect and keep your information secure through SSL encryption and other modern technical measures.

This Policy may be updated at any time. For significant changes, we will post a notice on the website and update the "Last Updated" date at the top of the document. Continued use of the platform after any change to this Policy will be considered acceptance of the new terms.

Section 2

What Information We Collect

11lkk only collects information necessary to provide its services. We collect information in the following two main ways.

2.1 Information You Provide Directly

When you create an account or use our services, the following information is collected:

• Full name
• Date of birth (for age verification — only users aged 21 or above are eligible)
• Email address
• Mobile number
• Financial transaction details (such as information related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Documents required for identity verification (national ID card or passport details)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and geographic location (at country and city level)
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Page visit logs and session data
• Data from cookies and similar tracking technologies
• Gaming activity logs — history of bets, wins, and losses

Section 3

Purpose of Data Use

11lkk uses collected information only for the purposes listed below and never for any unauthorised purpose:

Section 4

Cookies & Tracking Technologies

The 11lkk website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

You can refuse or delete non-essential cookies through your browser settings. However, some platform features may be limited as a result.

Section 5

Sharing Information with Third Parties

11lkk never sells or rents your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

5.1 Payment Processing

Only transaction-related information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal transactions. These partners have their own privacy policies and operate under 11lkk's guidelines.

5.2 Technology Service Providers

Information may be shared to the extent necessary with reliable technology partners for platform operations, such as game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and hosting service providers.

5.3 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a law enforcement agency, or any other legal obligation, 11lkk will be required to provide the necessary information.

5.4 Business Transfers

In the event of a corporate merger, acquisition, or asset transfer, user data may be transferred. In such cases, we will notify users in advance.

Section 6

Data Security Measures

As a safe and reliable platform, 11lkk applies industry-standard technical and administrative measures to protect your information.

While we maintain the highest security standards, data transfers over the internet are not entirely risk-free. Keep your account password confidential and strong, and never share it with any third party.

Section 7

Data Retention Period

11lkk does not retain collected information beyond what is necessary. We follow the policies below when determining how long to keep data:

• Active account data: For the full duration that the account remains active.
• Transaction records: Financial transaction data is retained after account closure as required by relevant obligations.
• Log and analytics data: Typically deleted after 12 to 24 months.
• Customer support records: Retained for a maximum of two years after an issue is resolved.
• After account closure: Personally identifiable information is deleted, though some records may be retained in anonymised form for a specified period due to legal obligations.

Section 8

User Rights & Controls

Every user registered with 11lkk has the following rights over their own data:

To exercise any of the above rights, please contact our support team. We provide assistance in Bengali and English 24/7 via live chat and email.

Section 9

Protection of Minors' Data

11lkk is a platform for users aged 21 or above only. We do not knowingly collect information from any minor. Age verification is mandatory at registration.

If we are informed that a minor's data has entered our database for any reason, we will immediately close the relevant account and delete the data. Parents or guardians may contact our support team directly regarding any such matter.

Section 10

Changes to the Policy

11lkk periodically reviews this Privacy Policy and updates it where necessary. A notice will be posted on the website before any significant changes take effect.

We recommend that you review this page regularly. Continued use of the platform after an updated policy is published will be considered acceptance of the revised policy.

If you have any questions or comments about this Policy, please contact our support team.

Section 11

Contact & Complaints

To ask any questions, raise concerns, or exercise your data rights regarding this Privacy Policy, contact 11lkk in the following ways:

For more information, please also visit our Terms & Conditions and Responsible Gaming pages.